1. Membership commitment and auto-renewal
By signing up to a PLUM membership, you agree to a minimum term of 2 consecutive months. Your membership will automatically renew on a monthly basis following the initial 2-month period until cancelled in accordance with these terms.
To cancel your membership, you must provide a minimum of 1 calendar month's written notice prior to your next renewal date, submitted by email to [email protected]. Cancellation requests received after the renewal date has passed will take effect at the following renewal date.
Memberships can only be terminated once the minimum contract term has been completed and all payments due under the contract have been made in full.
2. Payments
Monthly payments are due on the same date each month, as agreed at the time of purchase. Missed payments may incur an administrative charge. Any missed payment not reconciled within 10 working days will result in the immediate suspension of your membership until the outstanding balance is settled.
3. Discounted memberships
If you hold a discounted membership and choose to change to a different membership product, your discount will be forfeited and the standard advertised price will apply to the new membership. If your discounted membership is terminated for any reason and you later re-join PLUM, the discount will not be reinstated and the standard advertised price will apply.
4. Membership freeze
You may request to freeze your membership for a period of up to 4 weeks. A freeze fee of £15 will be charged for the duration of the freeze. Your membership will recommence automatically at the end of the freeze period, or earlier if PLUM is notified in writing that you wish to return. The remaining contract term will continue from the point at which the membership resumes.
5. Non-transferability and account sharing
Memberships, class packs, group sessions and private sessions are non-refundable and non-transferable. They may not be shared with or used by another individual. Account sharing is strictly prohibited.
6. Class cancellations by the client
As a member, you are entitled to cancel your place in a class up to 12 hours before the scheduled start time, at no charge. Your class credit will be returned to your account.
Cancellations made less than 12 hours before the scheduled start time will result in the forfeiture of the class credit and a £5 late cancellation fee being charged to your account.
7. Cancellations by PLUM
In the event that PLUM cancels a class or session, you will receive a full return of the relevant class credit or fee. PLUM reserves the right to change instructors at any time. Where possible, advance notice will be provided by email, but this cannot be guaranteed.
8. Expiry
A calendar month is defined as one month from the date of purchase. All expiry dates are displayed on your account at the time of purchase. Private sessions expire 12 months from the date of purchase.
9. Health and safety
Please notify PLUM of any pregnancy or pre-existing physical conditions prior to participating in any class. This information is required for your safety and the safety of other clients.
By purchasing a membership or class, you acknowledge and agree that:
You are in a suitable physical condition to participate in classes;
You are not suffering from any physical condition which may be exacerbated by participation in classes;
You will disclose all known pre-existing physical conditions to PLUM before participating;
Physical exercise carries an inherent risk of injury or harm, and you assume full responsibility for any such risk, injury or harm arising from your participation in classes.